Koh Min

My interpersonal communication problem happened during my internship at People’s Association (PA), under the Chingay 2015 event. I was the festival assistant (just a nice name for interns so they’ll take me seriously actually), in-charge of logistics and volunteer management. A typical day of work for me was interaction with volunteers, external vendors, and of course my supervisor - I shall address her as Mini.   The problem happened a night before the actual festival went live, during the final mass rehearsal. The usual drill was for me to prepare the rehearsal materials, such as the lyric sheet. Up until the final rehearsal, there were still changes to the lyrics and audio of the performance. As such, changes will have to be made for the lyric sheet for VIPs like Ministers of Parliament and guest performers. Unlike any other lyric sheets, those for VIPs have to be printed on specific papers with PA’s logo preprinted on, which can only be done in a particular office in

Dear Ms Rebekah Goldstein,   On behalf of Marina Bay Sands, I would like to extend my sincerest apologies for the regrettable experience that you had during your stay with us.   I understand that our check in staff were unhelpful and did not show initiative in assisting you during your time of need. With regards to your concerns, I can imagine that our lacking service has deeply affected your time here. While we always strive to provide the best service to our guests, on this occasion we did not exceed your basic expectations.   Unfortunately, it is not within our means to reach out to Agoda with regards to your booking. Therefore a refund can only be made after they revert back to us, confirming that it was indeed a miscommunication on our part. As such, we would appreciate your cooperation and patience while this concern is still being reviewed.   I hope you can forgive this inconvenience and not let this stop you from staying with us in the future. I would be mo