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Reflection

My interpersonal communication problem happened during my internship at People’s Association (PA), under the Chingay 2015 event. I was the festival assistant (just a nice name for interns so they’ll take me seriously actually), in-charge of logistics and volunteer management. A typical day of work for me was interaction with volunteers, external vendors, and of course my supervisor - I shall address her as Mini.   The problem happened a night before the actual festival went live, during the final mass rehearsal. The usual drill was for me to prepare the rehearsal materials, such as the lyric sheet. Up until the final rehearsal, there were still changes to the lyrics and audio of the performance. As such, changes will have to be made for the lyric sheet for VIPs like Ministers of Parliament and guest performers. Unlike any other lyric sheets, those for VIPs have to be printed on specific papers with PA’s logo preprinted on, which can only be done in a particular office...
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Formal Email: Self Introduction

Dear Brad, I am Koh Min, a second-year student in Singapore Institute of Technology (SIT), currently pursuing bachelor in hospitality business. Unlike many of my peers, I did not come from a hospitality background, but instead had a diploma in arts business management. However, after three years of venturing in the arts industry, I realised that the arts was more suitable for me as a hobby rather than a career. This decision then led me to take on a part-time job at Universal Studios Singapore during my gap year. I was charmed by the open and lively interaction between employees and guests and my experience in the park was very enriching, as I enjoyed the challenge of handling a wide range of tourists from different countries. Hence in that very year, I applied for a degree in SIT, with advice from work managers and colleagues. Subsequently, I also took on part-time jobs such as retail and food and beverage to increase my exposure and experience in the field, which I believe h...
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Final Synopsis

Dealing with Sexual Advances from Guests in the Hospitality Industry 1. Introduction 1.1 Workplace Context Since the sexual harassment allegations against movie producer Harvey Weinstein surfaced at the end of 2017, more high-profile cases of sexual harassment and assault at work have come to light. However, much less attention has been paid to the rampant harassment taking place in the front line of the hotel industry.    In the business of hospitality, as much as each guest interaction serves as a chance to wow the guest, it must be recognized that it is also an opening for guests to make unwanted sexual advances on hotel staff. In fact, it is not only staff in departments that experience high customer-contact such as the front office or F&B outlets that have to deal with unwanted advances, but also housekeeping. A survey conducted by showed that 58 percent of hotel workers who work as housekeepers and servers had been sexually harassed by a guest (Unite Her...
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