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Critical Reflection

The showcase presentation I have selected is Big Hero's topic on workplace bullying. Although there were many great presentations on that day, I felt that their group's presentation left a lasting impression as they were from the same CPD class, hence their improvements were obvious and I found myself anticipating their presentation.  The first thing I noticed about their presentation was the huge improvement in slides. They were easy to understand, with minimal words and was visually appealing as well. This, as compared to their original slides were a lot more professional and suited to the theme of the project. Content wise, the flow of their slides was smooth which became a huge aid for them with regards to the flow of presentation.  I also noticed that the team was a lot more professional with their presentation. Although some members made hiccups when presenting which led to several pauses mid sentence, they remained calm throughout and carried on with their pres...
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Synopsis Second Draft

Dealing with Sexual Advances from Guests 1. Introduction 1.1 Workplace Context Since the sexual harassment allegations against movie producer Harvey Weinstein surfaced at the end of 2017, more high-profile cases of sexual harassment and assault at work has come to light. However, much less attention has been paid to the rampant harassment taking place in the front line of the hotel industry.    In the business of hospitality, as much as each guest interaction serves as a chance to wow the guest, it must be recognized that it is also an opening for guests to make unwanted sexual advances on hotel staff. In fact, it is not only staff in departments that experience high customer-contact such as the front office or F&B outlets that have to deal with unwanted advances, but also housekeeping. A survey conducted by showed that 58 percent of hotel workers who work as housekeepers and servers had been sexually harassed by a guest (Unite Here, 2017). 1.2 Thematic ...
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Final Synopsis

Dealing with Sexual Advances from Guests in the Hospitality Industry 1. Introduction 1.1 Workplace Context Since the sexual harassment allegations against movie producer Harvey Weinstein surfaced at the end of 2017, more high-profile cases of sexual harassment and assault at work have come to light. However, much less attention has been paid to the rampant harassment taking place in the front line of the hotel industry.    In the business of hospitality, as much as each guest interaction serves as a chance to wow the guest, it must be recognized that it is also an opening for guests to make unwanted sexual advances on hotel staff. In fact, it is not only staff in departments that experience high customer-contact such as the front office or F&B outlets that have to deal with unwanted advances, but also housekeeping. A survey conducted by showed that 58 percent of hotel workers who work as housekeepers and servers had been sexually harassed by a guest (Unite Her...
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